Refund policy
We do not accept refunds, however we are happy to assist with a return and exchange if applicable.
Only items that are faulty/damaged or have a faulty print may be returned.
No returns are accepted after 14 days of receipt of purchase.
We do not exchange for the following:
- Change of mind
- Stock delays. We do not hold stock of all the apparel options we have on our site, and order them from our suppliers once orders are confirmed. Occasionally an item you have ordered on our site, will be out of stock with our supplier. This is out of our control. We will always let you know the next business day after your order and will either give you alternatives, or can fully refund for any out of stock items.
- Courier delivery timeframes. We cannot take responsibility for delays in courier delivery, as this is out of our hands. Please order well before you need your items.
- The wrong garment size. As all items are custom printed to order and we don't hold stock, we can't accept returns or exchanges if the wrong size is chosen. All of the measurements are given for each product, it is up the customer to check that the size chosen is correct.
If you have any concerns or want to file a return, please send us an email at parakletoscollective@gmail.com as soon as possible.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.